Regulatory

Our registered company details

Our company name is Emmerson Law Limited. We are registered in England (company number 07073243). Our registered address is Prama House, 267 Banbury Road, Oxford, OX2 7HT, United Kingdom.

Professional registration and authorisation

We are registered with, authorised and regulated by the Solicitors Regulation Authority (“SRA”) (http://www.sra.org.uk). Our SRA registration number is 521378. We are subject to the Solicitors Code of Conduct.

We are registered with the Law Society of England & Wales .

Our Information Commissioners Office data protection registration reference is Z202156X.

You can contact us regarding any regulatory matters by email to administrator@emmersonlaw.co.uk.

Complaints

We aim to provide all our clients with the best possible service. If at any time you are point you are dissatisfied or concerned about that service then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you are entitled to do so under our complaints procedure. Making a complaint will not affect how we handle your case.

The Legal Ombudsman can help you if we are unable to resolve your complaint by agreement. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint; and either (i) no more than six years from the date of act/omission; or (ii) no more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them on:

0300 555 0333 between 9am to 5pm.

enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitors Regulation Authority can help you if you are concerned about our conduct. Misconduct could include wrongdoing such as dishonesty; mishandling your money; or treating you unfairly because of your age, a disability or other characteristic.

You can raise any conduct or behavioural concerns at any time with the Solicitors Regulation Authority.

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Complaints Handling Procedure