Emmerson Law is committed to providing a high quality legal service to every client. If something does go wrong, we genuinely appreciate you letting us know. This will help us maintain and improve our standards, as well as resolving any complaint that you may have.
Our complaints procedure is as follows.
If you have, or wish to continue with, a complaint then please let me have the full details in writing, or by email to email@example.com
What will happen next?
If we are still unable to resolve your concerns between us, then you may take the matter up with the Legal Ombudsman Service which provides a non-judicial, dispute resolution procedure. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have first tried to resolve your complaint with us directly. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint; and either:
If you would like more information about the Legal Ombudsman, please contact them:
A: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
T: 0300 555 0333 between 9am to 5pm.
The Solicitors Regulation Authority can help you if you are concerned about our conduct. Misconduct could include wrongdoing such as dishonesty; mishandling your money; or treating you unfairly because of your age, a disability or other characteristic. You can raise conduct concerns with the Solicitors Regulation Authority at any time.
Emmerson Law Limited
Reviewed December 2018