Emmerson Law is committed to providing a high quality legal service to every client. If something does go wrong, we genuinely appreciate you letting us know. This will help us maintain and improve our standards, as well as resolving any complaint that you may have.
Our complaints procedure is as follows.
If you have, or wish to continue with, a complaint then please let me have the full details in writing, or by email to email@example.com
What will happen next?
If we are still unable to resolve your concerns between us, then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned; or within one year of you realising that there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
Tthe Legal Ombudsman's contact details are:
Telephone: 0300 555 0333 Minicom 0300 555 1777
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
The Solicitors Regulation Authority can help you if you are concerned about our professional conduct. Misconduct could include wrongdoing such as dishonesty; mishandling your money; or treating you unfairly because of your age, a disability or other characteristic. You can raise conduct concerns with the Solicitors Regulation Authority at any time.
Reviewed April 2023